Shipping & Delivery

Here's what to expect from the moment you order to the day your floor arrives. For the legal terms, see our Shipping Policy.

Processing times

Times vary by product, color, and availability. For the most accurate dispatch and ship dates, check the individual product page before you buy. Some colors are made to order or on pre-order; the product page shows the exact ship date for each. The estimates below are a general guide:

  • In-stock items (mats, kits, accessories, full rolls in stock): dispatched within 1-2 business days.
  • Custom-cut rolls: cut and dispatched within 3-5 business days.
  • Pre-order items: ship on the date shown on the product page.
  • Free samples: mailed within 1-3 business days, shipped free.

Dispatch time is separate from delivery time. Allow carrier transit time after your order leaves the warehouse. Check the product page and tracking for your order's timing.

Shipping rates

Every roll order ships for one flat $49.99 in the lower 48 U.S. states. The charge covers the whole roll order, whether you order one roll or several. Product prices and shipping are shown separately; sales tax, where applicable, is added at checkout.

Free samples ship free. For mats, kits, tiles, accessories, or destinations outside the lower 48, check the shipping charge displayed at checkout or contact us before ordering. Smaller cuts and accessories may ship by parcel carrier; full rolls and long or heavy cuts may ship by LTL freight.

Freight deliveries

Full rolls and large orders ship on a pallet via freight. The carrier will typically contact you to schedule a delivery appointment, and delivery is curbside. Plan to have a hand on site to help move the roll inside. Please inspect freight shipments on arrival.

Where we ship

We ship to all 50 U.S. states from a network of U.S. warehouses. The flat $49.99 roll rate applies to the lower 48 states; contact us about rates and delivery arrangements for Alaska or Hawaii.

Tracking

You'll receive tracking by email as soon as your order ships.

Inspect on arrival

Please inspect your floor before installing and report any shipping damage or visible defects within 7 days of delivery. Installation is considered acceptance of the product's condition.

Questions?

Email support@danceflooringinc.com or call (866) 610-3638 and we'll help you sort out shipping before you buy.